Privacy Policy

1. Information We Collect

When you use our services, we may collect the following types of information:

• Personal Information: Includes your name, email address, phone number, and mailing address.
• Payment Information: Credit/debit card details, billing information, and payment transaction history.
• Service Details: Information related to the services requested, including service location, type of service, and preferences.
• Usage Data: Information about how you use our website, mobile app, and interact with our services (e.g., IP address, device type, operating system, browsing history).

2. How We Use Your Information

• Provide and deliver the services you request.
• Process payments and manage billing information.
• Communicate with you about service updates, promotions, and customer support inquiries.
• Personalize your user experience and improve our platform and services.
• Comply with legal obligations.

3. How We Use Google User Data

3.1 Data Accessed

• Your name and email address from your Google account profile.

3.2 Purpose of Data Usage

• Authentication: To allow you to sign in to our application using your Google account.
• Personalization: To customize your experience and improve the application's functionality.
• Communication: To send notifications or updates, as permitted by your preferences.

3.3 Data Handling

• No Data Sharing: We do not sell or share Google user data with third parties, except as necessary to provide app functionality (e.g., hosting or analytics services).
• Limited Use: Google user data is used only for purposes directly related to the features and services offered by the app.

4. How We Protect Your Information

Onservio employs industry-standard encryption and security measures to protect your personal data. We also limit access to your data to authorized personnel only. However, no method of data transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Sharing Your Information

• Service Providers: Third-party contractors who perform services on our behalf (e.g., payment processors, customer support).
• Legal Requirements: We may disclose your information when required by law or to protect our rights, safety, or property.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website and app. Cookies help us remember your preferences, analyze site traffic, and offer personalized content. You can manage your cookie preferences through your browser settings.

7. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting requirements. After this period, your information will be securely deleted or anonymized.

9. Your Rights

• Access and update your personal information.
• Request deletion of your personal data (subject to legal restrictions).
• Opt-out of marketing communications by following the instructions in the communications or by contacting us directly.

10. Changes to Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on our website, and the updated policy will take effect as soon as it is published. We encourage you to review this policy regularly to stay informed about how we protect your information.

11. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how we handle your data, please contact us at:

• Email: info@onservio.com.au