Terms of Service

By accessing or using the services provided by Onservio (referred to as “we,” “our,” or “us”), you agree to comply with and be bound by these Terms of Service. These Terms govern your access to and use of our platform, services, and any related content or applications offered by Onservio, including but not limited to cleaning, gardening, plumbing, electrical, and other household and office maintenance services. If you do not agree with these Terms, please refrain from using our services.

1. Acceptance of Terms

By using the Onservio platform or booking any service through our website, app, or any other medium, you are agreeing to be legally bound by these Terms of Service and all applicable laws. You must accept and abide by these Terms to access or use the services.

2. Modification of Terms

Onservio reserves the right to modify, update, or revise these Terms at any time without prior notice. Any changes will be posted on our website or communicated to you directly. By continuing to use our services after such changes, you accept and agree to be bound by the updated Terms.

3. Services Provided

Onservio provides a variety of utility services for both residential and commercial clients. These services include but are not limited to:

  • Cleaning (regular, deep cleaning, move-in/out cleaning)
  • Gardening (landscaping, lawn care, gardening maintenance)
  • Plumbing (leak repairs, pipe installations, drain cleaning)
  • Electrical services (wiring, socket installations, electrical repairs)
  • General handyman services

The exact scope of each service is outlined on the Onservio website or in the specific service description at the time of booking.

4. User Registration and Account

  • Provide accurate and complete information during registration.
  • Maintain the confidentiality of your account login details.
  • Notify us promptly of any unauthorized use of your account.

5. User Responsibilities

  • The property where services are to be provided is accessible and safe for Onservio service providers.
  • Accurate information is provided regarding the scope of services and any specific requirements or preferences.
  • Onservio is not responsible for any injuries, damages, or issues arising due to inaccuracies in the information provided by you.

6. Booking and Payment

  • Services can be booked through the Onservio website, mobile app, or via customer support. You will receive a confirmation of your service request after booking.
  • Payments must be made through Onservio’s secure payment gateway. Accepted payment methods include credit/debit cards and other electronic payment methods.
  • Cancellations may be made up to [X hours] before the scheduled service time. Cancellations after this period may incur a cancellation fee, as outlined during booking.

7. Service Performance

  • Onservio contracts qualified professionals to perform the services you request. However, the quality and scope of services may depend on the condition of the property and the complexity of the task.
  • If dissatisfied, contact us within 24 hours. We may offer a rework or a refund at our discretion.

8. Limitation of Liability

  • Onservio will not be liable for damages or injuries during the performance of services, except in cases of gross negligence or willful misconduct.
  • We are not responsible for indirect, incidental, or consequential damages arising from service use.
  • Onservio is not liable for loss of data or property damage unless directly caused by failure to provide agreed-upon services.

9. Termination

Onservio reserves the right to suspend or terminate your access to our platform and services if you violate these Terms of Service, engage in unlawful activities, or fail to provide accurate information during service requests.